 50,000 inodes limit
What is a 50000 inode limit? Shared servers only support 50,000 files. You may...
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ASP, active server pages
We can support .asp on our Linux servers with Chilisoft (a third-party, non-microsoft edition of...
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Awards and Reviews
We have great reviews and are the number one hosting reseller in the world. We are proving every...
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Backup policy, Do you provide backups?
You are responsible for your backups and web content. We create our own weekly backups on the...
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Bandwidth policies and prices
Bandwidth is the amount of data that can be transferred to and from your account in one month....
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Can I create a cPanel demo?
Please, do NOT create a demo account as it will likely be hacked. We have a demo for you. Please...
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Can I host friends?
Yes, you can host sites for your friends on your Web Hosting account, as long as you are not...
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Can I upgrade at any time? How much does it cost?
Yes, you can upgrade at any time. It is free to upgrade and the only charge would be the price...
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Can I use Boonex Software (Ray, Dolphin & Orca) ?
This software will work on our shared servers, however you will NOT be able to use the...
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Changing Hosts File in Vista
By default, if you try to modify your hosts file in Vista, it will not let you save it. It tells...
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CPU resource usage
SHARED SERVERS HostGator allows a maximum of 25% CPU usage limit. You may exceed this limit for...
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Custom Installations
Can I install the programs myself? As long as you can upload the install files to your site and...
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Did you know that the average server produces the same emissions as a 15 mpg SUV?
HostGator hosts over 1,800,000 websites on its shared and reseller servers. That means a...
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Do you support LAMP?
LAMP stands for Linux, Apache, MySQL, and PHP. Yes, we do have all of these on our shared...
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Does HostGator support FastCGI ?
FastCGI is enabled on all of our servers at this time. To enable FastCGI on a your account,...
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Does Hostgator work with Macs?
Yes, it does. Everything on your account works on our servers, so it doesn't matter what your...
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Glossary
Ad Server - An ad server is a computer server, specifically a web server, that stores...
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HostGator has gone Green
How has HostGator gone green? HostGator has purchases certified Texas Wind Renewable Energy...
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How can I test HostGator?
You can test our connection speeds using this test file. Also, you can use our nice bandwidth...
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How can I transfer my Blogger site to HostGator hosting?
Since Blogger isn't an actual hosting company, there's no real way to transfer the site from...
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How do I renew my hosting?
Your hosting plan will automatically renew every billing cycle (normally month-to-month). All you...
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How long does it take to setup my account?
For security purposes, all new purchases with HostGator.com are screened for fraudulent orders....
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How many accounts per server?
I cannot offer an estimate. We have multiple accounts on the shared and reseller servers, and it...
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How many servers does HostGator have and where are they located?
We have over 7000 servers at The Planet in Dallas and Houston, Texas.
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How many websites can I build?
There is no way to determine the number of websites you can host on our accounts. The number will...
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How much traffic can I have?
There is no way to determine the maximum number of visitors your site can sustain. Each site is...
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How to handle the Google Attack Page
When you see the dreaded Google attack site warning, you should immediately email us. Be sure to...
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I didn't get my welcome email or have since lost it. How can I have it resent?
The welcome email contains your site's IP address, name servers, control panel login, and getting...
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I submitted a ticket, but it was not answered.
Our ticket system is the target for much spam, so we have box trapper setup to reduce this. The...
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inode usage limits
An inode is a data structure used to keep information about a file on your hosting account. The...
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IP address - static vs dynamic, public vs private, shared vs reseller
An IP address is the location of a computer on the internet. Example: 123.45.67.89 Here are...
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Is PHP running as Apache or CGI
Normally, we run PHP as CGI. Shared and Reseller hosting cannot change this. Dedicated server...
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Is tax included with my monthly or yearly plan?
Is tax included with my purchase? Yes, tax is included with the price. Keep in mind, all currency...
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Is there any contract for hosting?
There are no contracts to keep you at HostGator. You may pay month to month and cancel when you...
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Is there anyway to fix the problem where pages load incorrectly if you forget the trailing slash?
No trailing slash, URL without final / Yes! The setting called "canonicalnames" must be off....
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Is WYSIWYG available?
What You See Is What You Get... WYSIWYG It's a type of HTML editor that lets you make webpages...
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JSON returning null values
My json is returning null (blank) values when called. You may have turned PHP magic quotes on....
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Legal and Acceptable Content
Acceptable content for websites. Does HostGator allow my site? For more information, we...
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md5 encryption
MD5 (Message Digest algorithm 5) is a widely used cryptographic hash function. MD5 is commonly...
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My script needs to use 777 permissions
For scripts that require '0777' directory permissions, we do not allow those permission settings...
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Newsletter
Our newsletter was sent to our customers via email; it is indeed a legitimate news letter and the...
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open new Port
Can you give me access to a specific port number? For shared servers, we can only open outbound...
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PHP Cannot modify header information
Warning: Cannot modify header information - headers already sent by (output started at...
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PHP memory limit error
Fatal error: Allowed memory size of 12582912 bytes exhausted (tried to allocate 23456789 bytes)...
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PHP Parse error: syntax error, unexpected $end
This error is typically caused by a missing } used in PHP to denote content belonging to a WHILE,...
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PHP Parse error: syntax error, unexpected '}'
This error is typically caused by a missing { used in PHP to denote content belonging to a WHILE,...
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PHP require, require_once errors
If you an error that looks like one of these... Warning:...
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phpinfo
In the phpinfo.php page you can see the PHP version at the top of the file, and you can find the...
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Plugins advice
Resource Intensive WP-Cron plugin Google Sitemap plugin most SEO plugins Some image...
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Privacy Policy
Introduction We HostGator.com, LLC. are committed to protecting any data that we collect...
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RAID
We have RAID10 on our shared and reseller servers. What is it? Raid is technology that uses two...
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Register Globals and other php settings
To turn register globals off, you will need to create a php.ini file in the folder where the...
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Restore account from beginning, original setup
Reset One Folder (public_html, www, cgi-bin) You can delete the public_html folder and recreate...
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Ruby on Rails and gems
Ruby on Rails is an open-source web application framework. It aims to increase the speed and ease...
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Ruby On Rails Support
Dear Clients, We are happy to announce that Hostgator servers now support Ruby on Rails. This...
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Scheduled backups - Linux
Shared and Reseller: You cannot schedule backups. We do not supply a script which can backup your...
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Server Locales, languages supported by the server operating system
HostGator servers DO support other languages other than English. The operating system installed...
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socket connections
A socket is defined as one endpoint of a two-way communication link between two programs running...
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SSH / PuTTy Cipher Errors
Are you experiencing problems when connecting to our servers via SSH ? If you then get fatal...
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Technology Grant
HostGator will gladly provide free or reduced price web hosting to qualifying non-profits. Please...
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Tell me about Apache.
Apache is the program on our servers used to view web pages. What are the maximum number of...
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Terms of Service
The use of services from HostGator.com, LLC [hereafter referred to as "HostGator"] constitutes...
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The Planet Datacenter
Our data centers are at The Planet. All of our servers (shared and dedicated) are located in...
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Ticket wait times
Normally tickets are answered the same day, usually within a few hours. Tickets are addressed in...
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What file system do you use on Linux?
Linux supports many different file systems, but common choices for the system disk include the...
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What happens to someone abusing system resources?
The offending site will be suspended and the owner will be given an opportunity to fix the...
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What happens to someone abusing system resources?
The offending site will be suspended and the owner will be given an opportunity to fix the...
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What is Server Load?
Load expresses how many processes are waiting in the queue to access the computer processor. Of...
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What security measures are used to protect my server?
We are protected from hackers and DDoS attack (UDP flood). We have an extensive custom firewall...
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What software and program versions does HostGator offer?
Quick Reference Apache 2.2.11 PHP 5.2.9 Perl...
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Where can I get help with Design and Coding Issues?
We do not offer a service like this at HostGator, but we can provide you with a solution.
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Where can I report abuse and or spamming?
To report any abusive site or activity, please email us and our security team will investigate...
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Why choose HostGator?
Why buy with HostGator? At HostGator we are proud to be the best. That is why we offer technical...
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Why do you not allow IRC?
We do not allow IRC, even on a dedicated server. The reason is because IRC attracts server...
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Why don't you allow overselling ?
Almost all reseller's offering overselling start out the same. Clients have great uptime, servers...
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Why is my server down?
I apologize for the inconvenience. for a post regarding your server. If your server is down for...
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Why is my web site Suspended?
If your primary domain is suspended, there may be a late payment in our billing system. If the...
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WordPress blog not responding or stalling
If your WordPress blog is not responding or stalling, this most likely results from a corrupted...
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Wordpress Home Fix
If your blog is redirecting to another site, or is missing images and style, this can be easily...
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